Zoe Industries, Inc.
Independent Manufacturer of Luxury showerheads

1-888-287-1757                  Canada 1-480-860-9242

Returns Policy
We will gladly accept returns/exchanges if we are notified within 30 calendar days of delivery.
In order to expedite your return please complete the following steps:

Obtain a Return Goods Authorization (RGA) by calling 1-888-287-1757 We cannot accept returns without an RGA. All returns for defective merchandise or incorrectly shipped items will be returned at our expense.

Return all products in the original packaging. You must include with the return all manuals accessories and parts to obtain full credit. Following receipt of the merchandise a replacement will be shipped or we will credit your account. Collect shipments are not accepted.

Ship to the address instructed.  Zoe Industries, Inc.     Attn: Return Dept. 
                                                      9035 E. Pima Center Parkway #5  Scottsdale, AZ 85258

Shipping to any other address will delay or prevent the processing of your return.
An additional handling charge will be incurred if you ship to any other address than instructed.

If you wish to return a product for any reason other than defect or incorrect shipment, we gladly will accept the return.  You must follow the RGA guidelines above and the following conditions apply: The customer is responsible for all shipping costs associated with the return. Item must be returned in new, resellable condition. A restocking fee of 15% will apply to all returns. After 30 days we are unable to accept any return.

Internet Policies

It is Zoe Industries policy to respect and protect the privacy of our customers and the users of ZoeIndustries.com (hereinafter, the "Site"). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement.

Placing Orders and Information Collection
Zoe collects information from the users of the Site at several different points on the Site. For example, we collect and/or request information when a user:
1)   Places an Order
2)   Registers
3)   Requests notification of an order status
4)   Participates in an online sweepstakes or survey
5)   Applies for a Credit Card
6)   Requests a Catalog
7)   Submits an E-mail
In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by  to contact the user.
Gathering and Sharing of Information, Links to External and Co-Branded Websites
We monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best shopping experience we can for our users. In order to perform analysis permitting such personalization and improvement of site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information. 
Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.
We use a credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e.name, address, and as appropriate payment information).
Additionally, we partner with trusted third parties to provide Site users with Zoe approved unique offers or services which may be of value to our users. In such instances, we will share a user's name and address with a trusted third party to enable them to notify the user of the unique offer or service. We will never provide credit card information and you will always be provided with the opportunity to unsubscribe from any such list. 
We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
Our Site also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and they may have privacy practices that differ from those here at Dualshowerhead.com. A co-branded site is a Website, usually operated by a third-party, and displaying that third-party's name   and logo. Such co-branded sites offer Zoe approved goods or services to our users. When you click on links that take you to such external or co-branded sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party's privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Dualshowerhead.com on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Websites, uses of the information collected by other Websites, or the content of those other Websites.

By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by Dualshowerhead.com as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.
Surveys & Contests
From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user's experience on the Site.
Security Information
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line.
We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. 
While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices. 
If you have any questions about the security at our Site, you can send an e-mail to Service@zoe-industries.com


Company Policy

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